Website Support Services
Add professional Website Maintenance and Security support to your team
A malfunctioning, outdated website frustrates users and prevents you from capturing website visitors as leads. Just like any other software, without regular maintenance, your website may run slowly, behave unpredictably, or even become a security risk.
Keep your website running smoothly with our support squad taking care of regular updates, security, and backups. Your website visitors will get an optimal user experience, and you’ll get top-notch site security and unlimited troubleshooting tasks.
Our support squad works as a seamless extension of your team.
Our monthly maintenance plans smooth out any hiccups in your online presence through our proactive approach to updates, backups, and security. Choose which custom support package matches the level you need, from basic support options all the way to a suite of advanced coding and marketing services. View backups and ongoing tasks on our maintenance dashboard, and submit support requests to our team for fast troubleshooting.
Start UpIf you only need the basics
- 2 Hours of Support
- Update and support WordPress Core, Plugins and Themes
- Serve as on-call support to answer questions related to maintaining and supporting the website
Small BusinessCompanies that need a little more
- Unlimited Support Tasks (30 mins each)
- Consultation, guidance, and training on the use of the website and Content Management System
- Remedy website performance or any hosting issues (errors, bugs that affect your website, broken links, broken forms, spamming, slow load time)
- Recover a website that has been hacked or is hosting malware, and secure it
- 90 Days of Daily Off-Site Backups
- Security scans and malware cleanup
- Monthly Reporting on security issues, traffic monitoring, and website performance
CorporateWhen you need a custom package
- Agencies and larger companies need for us to customize a package to fit their needs or their clients needs for us to be an extention of their team. Contact us so that we can provide the support you need.
Submit your Support request to email@example.com or call us at 404.698.1380. You will receive a confirmation response from our Support team and your request will be handled within the proper timeframe.
No. This is a Month-to-Month subscription. This subscription will renew on the first of each month until you cancel.
You will be notified if your request takes longer than 30 minutes to complete. In some cases, we can break the request up into smaller tasks and complete those tasks over several days. If this does not work, we will provide an estimate and allow you to purchase more hours for this request.
Just email us at firstname.lastname@example.org before the next billing cycle and let us know you would like to cancel.
Each plan covers one website. If you need support for multiple sites contact us to discuss a custom plan for you.
Yes. Many companies do not offer phone support to keep their costs down. We believe being available for our customers by phone is a valuable asset to your team. We only ask that you schedule an appointment with us if you would like to discuss anything via our online calendar.
Not sure which support plan is right for you?
Contact us today and let us help take the essential support, maintenance, and troubleshooting tasks off your plate.