Monthly Support plans may be used for the following: 

• Serve as on-call support to answer questions related to maintaining and supporting the website
• Perform requested task to update pages/graphics/plugins/content/themes/WordPress
• Consultation, guidance, and training on the use of the website and Content Management System
• Support of third party tools and applications used on the website install (i.e., WordPress Core, Plugins, etc.)
• Updates required to websites due to incompatibilities with new browsers and new browser versions
• Remedy website performance or any hosting issues (errors, bugs that affect your website, broken links, broken forms, spamming, slow load time)
• Recover a website that has been hacked or is hosting malware, and secure it 

Contacting Support
Submit your support request to support@agdtech.com or call us at 404.698.1380. You will receive a confirmation response from our Support team and your request will be handled within the proper timeframe (See resolution timeframe below)

Resolution Timeframe 

• Urgent Request (website down, or anything that needs fixing immediately)  – Resolved within 24 hours
  
• Routine Requests – Resolved within 1-4 Business Days

Terms

• This is a Month-to-Month subscription. This subscription will renew on the first of each month until you cancel.
• We bill in 15 minute increments for all support and maintenance services in this policy. AGD will use its own discretion to charge for issues resolved in less than 15 minutes. Whenever possible, the Client will be notified that charges will be incurred to handle the request before the work is started. For larger requests, AGD will propose a cost estimate for approval as described in the “Additional On-Demand Services” section of this document.
• If more hours are needed for the month, the customer will be billed for those hours at the end of the month. 

Additional On-Demand Services: 
Any additional services not included in this subscription will require an estimate. An estimate of the cost of providing the requested additional requirement or service will be provided to you for approval. A firm price will be agreed on by both parties before commencing the services required. (Example services include: Website redesign, New functions, features, design and development, Web Marketing Consulting) 

Cancellation: 
You may cancel this subscription at anytime. You may cancel by notifying us by email at support@agdtech.com. Any fees paid are nonrefundable. 

Note: None of the support plans include any fulfillment of SEO, PPC, conversion optimization, or social media marketing. If you are interested in any of those digital marketing services, we’re happy to customize a separate digital marketing campaign to fit your goals.